How You Will Benefit
At the end of the workshop you will be able to:
- Practice active listening
- Handle customer complaints
- Provide great Customer Service
- Contribute to a Team
- Understand how your own behaviour impacts the behaviour of others
- Understand how behaviour, attitudes and personal appearance relate to customer service
|
What You Will Cover
- Who are your customers?
- Your self-image
- Meeting customer expectations
- Setting standards
- Communication skills
- Service pride
- Acting assertively
- Dealing with difficult people
- Team Work
|